Identify the key management skills of successful managers.
Managers need a variety of skills in order to run a successful and efficient business. Conceptual skills are used to think in abstract terms or see the "big picture." Analytic skills are used to identify problems correctly, generate reasonable alternatives, and select the "best" alternatives to solve problems. Interpersonal skills are used to deal effectively with other people, both inside and outside an organization.
Technical skills are needed to accomplish a specialized activity, whether they are used to actually do the task or to train and assist employees. Communication skills are used to speak, listen, and write effectively.
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Understanding the Management Process
- Describe how organizations benefit from total quality management.
- Discuss the steps in the managerial decision-making process.
- Explain the different types of leadership.
- Distinguish among the various kinds of managers in terms of both level and area of management.
- Describe the four basic management functions: Planning, organizing, leading and motivating, and controlling.
- Define what management is.
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