What Is Motivation?
The individual internal process that energizes, directs, and sustains behavior; the personal "force" that causes us to behave in a particular way
Morale
• An employee's feelings about his or her job, superiors, and about the firm itself
• High morale results from the satisfaction of needs or as a result of the job and leads to dedication, loyalty, and the desire to do the job well
• Low morale leads to shoddy work, absenteeism, and high turnover rates
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