Explain the nature of production.
Operations management consists of all the activities that managers engage in to create goods and services.
Operations are as relevant to service organizations as to manufacturing firms.
Today, U.S. companies are forced to compete in an ever-smaller world to meet the needs of more-demanding customers. As a result, U.S. manufacturers have used innovation to improve productivity.
Because of innovation, fewer workers are needed, but those workers who are needed possess the skills to use automation and technology.
In an attempt to regain a competitive edge, manufacturers have taken another look at the importance of improving quality and meeting the needs of their customers. They also have used new techniques to motivate employees, reduced costs, used computer-aided and flexible manufacturing systems, improved control procedures, and used green manufacturing.
Competing in the global economy is not only profitable but also an essential activity that requires the cooperation of everyone within an organization.
A number of career options are available for employees in operations management.
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